General cancellation policy for purchases made through our website, call or whatsapp:

Pattern:

Free cancellation up to 10 days before arrival

From the ninth day before the “in” date, 50% of the reservation amount will be charged.

No-Show we charge 100% of the reservation value.

Check the exceptions below:

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Exception 1:

All periods of Carnival and New Year's holidays fall under this exception.

Free cancellation up to 20 days before arrival

From the nineteenth day before the “in” date, 50% of the reservation amount will be charged

No-Show we charge 100% of the reservation value.

New Year 2023/2024: 27/12/23 até 04/01/24

Carnival 2024:       09/02/24 até 13/02/24

New Year 2024/2025: 27/12/24 até 03/01/25

Carnival 2025:       28/02/25 até 04/03/25

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