Reservation Policy

RESERVATION POLICY

 1 ) Children and under 18:

 Children under 3 years free  (Up to 01 per room , the room of the parents) .

 Pousada Aguas Claras does not accept under age 18 unaccompanied by parents. The client in this situation must carry authorization signed by parents with notarized and certified copy of his identity and the identity of the parents .

2 ) Animals: Pousada Águas Claras do not accept pets .

3 ) Confirmation of booking :

The booking confirmation and / or alteration shall be made through the booking confirmation from the hotel via e- mail after payment via credit card or bank deposit . Deposits made ​​outside the time limit of pre booking , or not communicated to the hotel , or unauthorized by the hotel , will be refused and will be returned to guests via bank transfer . Possible bank charges will be deducted from returned values ​​.

 4 ) Payment:

• 50% upon booking and the remainder at check-in hotel.

• Special holiday packages = 100 % at time of booking.

 In case of payment via bank deposit , it must be made ​​within 24 hours and proof faxed to 55 22 2623-0117 or reservas@aguasclarasbuzios.com - ONLY BRAZILIAN RESIDENTS.

The booking will only be confirmed upon receipt of confirmation of the deposit by the guest.

 5 ) DAILY SCHEDULE:

Rooms start at 14 pm and end at 12 h .

 6 ) Tourist tax:

The hotel charges $ 3.00 tourist tax per room per day . This value passed to Búzios Convention & Visitors Bureau .

  

POLICY CANCELLATION AND NO SHOW

Requests for cancellations must be sent in writing to reservas@aguasclarasbuzios.com .

 1 ) Cancellations will be charged as shown below:

 a) Best Season ( From March 03 to December 20 )

Up to 15 days in advance - No charge

Less than 14 days prior to departure - 50 % of the total reservation

 b ) High Season (From december 21 to March 02 )

Up to 15 days in advance - No charge

Less than 14 days prior to departure - 50 % of the total reservation

 c ) Special Packages ( New Year, Carnival and Easter and others)

Up to 30 days in advance = No Charge.

Up to 15 days in advance = 25 % of the total reservation

Less than 14 days in advance= Total Reservation *

 d ) In case of early departure , in any reservation, whether or not the package , the total price of the reservation will be charged * .

 2) Pousada Águas Claras can unilaterally cancel the reservation in the following cases :

a. The credit card entered is invalid and / or the data provided do not match and / or credit has not been approved by the financial institution .

b . By reason of force majeure, within 48 hours after the reservation request .

c . By reason of force majeure, preventing or affecting service delivery .

d. For technical reasons that precludes service delivery. Obeying reciprocity of the cancellation rules published in item 1 above .

 3 ) NO SHOW

No Show is considered when the guest does not arrive on the date reserved . The apartment will be available for 24 hours . After this period we will consider the booking canceled and will have the same procedure as our cancellation policy ( will be a cancellation less than 14 days) .